Policies

CILT By-laws 2012

The Centre for Independent Living in Toronto (C.I.L.T), Inc. (referred to in this policy as CILT) By-laws are the set of rules CILT establishes to define its purpose, principles, objectives, and how it operates.

CILT By-laws in PDF


CILT Accessibility Standard for Customer Service Policy

The purpose of the Accessibility Standard for Customer Service Policy is to set out the accessibility standard and CILT expectations for customer service in respect to provision of goods and services to persons with a disability.

CILT Accessibility Standard for Customer Service in PDF

CILT Accessibility Standard for Customer Service in Text


Financial Control and Accounting Policy

The purpose of this Policy is to set out the Board’s basic requirements of CILT’s Executive Director and to provide other guidance with respect to financial control and accounting.

Financial Control and Accounting Policy in PDF


Human Resource Policies and Procedures

The purpose of the Accessibility Standard for Customer Service Policy is to set out the accessibility standard and CILT expectations for customer service in respect to provision of goods and services to persons with a disability.

Human Resources Policy in PDF


Human Rights Policy

The Human Rights policy is one of a set of policies aimed at ensuring “best practices” in our workplace. The purposes of this Human Rights Policy, described in detail below, are:

  • To affirm our commitment to providing a healthy, productive and safe working environment at CILT for all staff, Board members, volunteers, members, service recipients and organizational/community partners.
  • To promote awareness of human rights and responsibilities.
  • To provide specific and helpful procedures for handling complaints and for resolving them in a fair and reasonable manner.

Human Rights Policy


Policy Regarding Privacy and Protection of Personal Health Information

The purpose of this policy is to ensure that CILT complies with its obligation to protect the confidentiality of personal health information that is in its custody and control.

In particular, this policy is intended to ensure that anyone who collects, uses or discloses personal health information on behalf of CILT conforms to the procedures outlined or referred to in this Policy.

Privacy Policy in PDF


Service Complaint and Appeals Policy

The purpose of this Policy is to set out clearly how complaints can be made about the services that CILT provides, and how CILT will deal with such complaints.

Service Complaint and Appeals Policy in PDF

Service Complaint and Appeals Policy in Text


Violence and Harassment in the Workplace Policy

The Centre for Independent Living in Toronto is committed to providing and environment in keeping a safe and respectful work environment for all employees.

The Workplace Violence and Harassment Policy is updated to cover both Bill 168 and Bill 132. It states the principles and practices that CILT adopts to promote health and safety in the workplace, including preventing and addressing Workplace Violence and Harassment. It defines different types of workplace violence and workplace harassment, who a Worker is and his/her rights and responsibilities when experiencing a violent and/or harassing situation. It also describes the process of filing formal and informal complaints and the resolution process.

Violence and Harassment in the Workplace Policy in PDF


Working at Home Policy and Procedures

The employer recognises that there may, on occasion, be circumstances when it would be more beneficial or flexible for staff to work at home, either on a permanent basis, or in order to complete a particular task, for example a special project or funding bid, however, it is not possible to offer home working to all staff as the requirements of some jobs will not be suitable for such arrangements.
This policy deals with situations where:

  • the member of staff is based at home and works at home
  • occasional one-off home working
  • situations where the employee prefers to work from home and has an option.

Working at Home Policy and Procedures in PDF


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