Strategic Plan 2025

Promoting disability as the new norm

Empower people with disabilities

Promote equity, choice, self determination and independent living for consumers
Support consumers to empower themselves to live, work independently to their full potential within their homes, families and communities
Provide comprehensive services to enhance quality of life and wellbeing of consumers and their networks (friends, families, attendant services and supporters)
Amplify the voices and influence of people with disabilities on accessibility, public policy, legislation, poverty reduction and social determinants of health

Improved consumers’ experience
Expanded consumer engagement in advancing equity, rights and independent living of people with disabilities
Increased in percentage of persons with disabilities receiving needed services
Increased number of recommendations developed to influence policy implemented at local, municipal, provincial and national levels by 10% (from 2017-18)

Broaden strategic partnerships to meet the changing needs of consumers by collaborating on key concerns (e.g. poverty, housing and income insecurity)
Raise awareness of independent living philosophy among stakeholders
Partner with different health and social stakeholders and communities (e.g. Indigenous, Francophones, ethnic communities, LGBTQ, newcomers and others) to influence policies that improve the lives of people with disabilities
Leverage social media to enhance awareness and engagement of CILT at the national, provincial, municipal and local levels
Collaborate with national and provincial partners to advance actions on accessibility
Expand core Independent Living programs and their revenues through new and existing partnerships

Percentage of new collaborative partnerships with diverse organizations and networks
Increased number of knowledge transfer sessions conducted for stakeholders
Increased CILT’s influence through engagement of and by CILT with both traditional and social media (from 2017-18)

Implement leading and best practices in program development to ensure individual dignity
Partner with universities and colleges to (re)design research projects
Leverage research to influence policy at national, provincial, municipal and local levels
Improve access to Information and Technology to support equitable service delivery models and value for money in program enhancements

Increased Demand Management Capability*
- Number of leading and best practices implemented in program development
Increased percentage of newly designed research projects in collaboration with people with disabilities, academic and community stakeholders
Increased policy development work that advances progressive change on disability issues
Enhanced use of Information and Technology to improve consumer engagement and service delivery
Value for money impact developed for all program enhancements and/or (re)design

*The extent to which understanding and managing demand is deployed as a strategy for service reconfiguration