The Globe and Mail reports (p 11-12) that Air Canada has been told by federal regulators to overhaul its on-line reservation system to better accommodate people with disabilities. Air Canada’s system “lacks essential information for persons with disabilities booking on-line,” the Canadian Transportations Agency said in a ruling released yesterday. The CTA ordered Air Canada to review its reservation system within 30 days and make changes that will broaden the type of information available for disabled travellers. The airline must also provide a detailed account of how the system works and “if Air Canada is limited in the services it can add to (the system), it is to provide a detailed explanation as to why this is so.” Laura Cooke an Air Canada spokesperson said the company is studying the ruling. “We are reviewing our on-line offerings for people with special needs in light of the CTA interim decision and will respond directly to the CTA within the required time frame,” she said. Globe and Mail, July 15, 2005 p.B5
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