Participants needed – Food insecurity and mobility disability study

Participants between the ages of 18 to 64, who live outside of a community facility, and who identify as having a mobility disability are needed for a study on food access and mobility in Toronto. This research will explore how the physical environment and social factors, like particular policies, can contribute to food insecurity for populations with mobility disabilities.

Click here to find out more.

New Wheel-Trans Late Cancellation and No-Show Policy

Wheel-Trans is undergoing transformational changes that will ensure dignity, spontaneity, fairness and freedom of travel for all customers.
As part of these improvements, TTC has developed a new Wheel-Trans Late Cancellation and No-Show Policy that better reflects the needs and expectations of Wheel-Trans customers.
This new customer-friendly policy came into effect on September 7, 2017.
Here are some highlights of the new policy:

  • The penalty system has been replaced with a more generous point system. Customers will have a bank of Life Happens Points that can be used if they have to cancel or miss a trip unexpectedly.Customers will receive eight Life Happens Points that are replenished monthly. Each late cancellation uses one point and each no-show or cancel-at-the-door uses two points. This will provide customers with almost twice the flexibility of the previous policy.
  • When customers late-cancel, the driver is still able to re-route the vehicle to pick-up another passenger who may need a ride. When they no-show or cancel-at-the-door, the driver is unable to do this and that resource is lost.
  • To be fair to all customers, the new policy reflects this by weighing the points used for late cancellations and no-shows/cancelling at the door differently.
  • If customers late-cancel multiple times in one day, they will only have to use one Life Happens Point (i.e. daily max of one point for late-cancels).
  • If customers no-show or cancel-at-the-door multiple times in one day, they will have to use two Life Happens Points each time this occurs (i.e. no daily max is applied to no-shows and cancel-at-the-doors, due to negative impact on service and other customers).
  • Customers will be able to cancel their trips up to four hours before their scheduled pick-up time without using any Life Happens Points.

The old policy required them to cancel before 11:30 p.m. the night before their trip.
For more information about the new Wheel-Trans Late Cancellation and No-Show Policy, please visit our website: or email us at

Dear Everybody campaign

Dear Everybody is a five-year campaign with the goal of ending stigma, and making Canada more inclusive for children and youth with disabilities.

To read “Dear Everybody” tips written by children and youth with disabilities, and for more information about the campaign including the Position Paper, visit the Holland Bloorview website.

Alliance for an Inclusive and Accessible Canada – Accessibility Survey

The Alliance for an Inclusive and Accessible Canada (the Alliance) is a group of disability organizations consulting Canadians about the Government of Canada’s proposed federal accessibility law.

The Alliance is currently conducting an accessibility survey to know about the barriers Canadians face and the accessibility priorities.
People with disabilities, their families and caregivers, groups like service providers, unions, industry representatives and associations are welcome to complete the accessibility survey.

Your answers to this survey will remain anonymous. The results of the survey will be included in a report.

What areas could this new law address?
The Government of Canada has committed to adopting a strong federal accessibility law to will help remove and prevent barriers for people with disabilities.
The new accessibility law will cover areas that are under the power of the federal government.
This includes railways, airlines, banks, postal services, radio, television, telephone and internet providers, employment insurance (EI), immigration, Aboriginal lands and rights, the military and criminal law.
This new law will not address areas that are under the power of the provinces, including health care, municipal transportation, guardianship and property rights.

For more information, contact:

Council of Canadians with Disabilities (CCD)
909-294 Portage Avenue
Winnipeg, MB  R3C 0B9
Tel: 204-947-0303
Fax: 204-942-4625

Ontario Human Rights Commission’s New Policy on drug and alcohol testing

The Ontario Human Rights Commission has published a new policy on drug and alcohol testing. Drug and alcohol testing has particular human rights implications for people with addictions, since addictions to drugs or alcohol are considered disabilities under the Ontario Human Rights Code.

For more information about drug and alcohol testing policies and programs, including how to create one that respects human rights, visit the Ontario Human Rights Commission website.

Ontario Human Rights Commission

Policy on Drug and Alcohol Testing

Direct Funding Program gets Media Coverage

The Toronto Star featured an article about the Direct Funding Program. To read the full article, visit the Toronto Star website.

NEW Abuse Hotline

Abuse Hotline created for people labelled with intellectual disabilities living in Ontario.

According to the Ministry, “Each call will be investigated and the appropriate action will be taken”

*Please note that this new line is in no way a substitute for situations where a 911 call is required*

There are several ways to report abuse:

TEL: 1-800-575-2222


TTY: 416-916-0549

Toll Free: 1-844-309-1025

Full News Release